Returns & Exchanges

Last updated: January 2026

Our Policy

All products in this store are printed on demand specifically for you when you place an order. Because of this, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

However, we fully stand behind the quality of our products. If your order arrives damaged, defective, misprinted, or incorrect, we will make it right.

Eligible for Replacement or Refund

  • Item arrived damaged or defective
  • Wrong item sent
  • Significant print quality issues (fading, misalignment, etc.)
  • Item lost in transit (after 30 days from ship date)

How to Request a Return

Contact us within 30 days of receiving your order. Please include:

  • Your order number
  • A clear photo of the issue
  • A brief description of the problem
Get in touch
Use the contact form at tylertwong.com or reply to your order confirmation email.

Processing Time

Once approved, replacements are typically reprinted and shipped within 3–5 business days. Refunds are processed to your original payment method within 5–10 business days.

Size Issues

We strongly recommend reviewing the size guide on each product page before ordering. If you're unsure, size up — most garments are true to size but fit varies by style.

Because items are made to order, we cannot exchange for a different size unless the original item was defective.