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Shipping

Processing / Shipping Times

  • Processing time is usually within 72 business hours (order is processed, and delivery has begun). Tracking information (if available) may be delayed.
  • Under normal circumstances, expect to receive your order within 7 business days (USA locations). Estimate is based on the standard shipping speed.
  • You can check out our supplier's interactive shipping speed and cost calculator here (product fulfillment location is USA). Please note: most orders in our store apply a flat average fee for shipping based on order amount, so the price and times shown on the calculator are only estimates, and are not exact amounts.
  • If your shipping method does not deliver to PO Boxes, or to certain locations, it will state this during checkout, DO NOT SELECT THIS METHOD if it doesn't accommodate your address. Also, this is not 100% accurate either, if a method that is selected does not accommodate your address, you will be contacted to change delivery options before your order is fully processed.
  • Fees - Most orders will apply a flat average cost based on the order amount, that caps out at $10 shipping fee per order. Custom orders may incur custom rates.

 

Shipping

We currently support delivery to the United States, Canada, and United Kingdom. Check out our supplier's shipping page for estimated shipping speeds (product fulfillment location is USA)

  • Orders should process and deliver within 7 business days to most US states. This is only an estimate, and may vary (longer or shorter).

If processing or delivery is taking longer than expected, and we have not already contacted you, do not hesitate to reach out to us!

  

Returns + Refunds:

Returns and/or refunds may be offered in situations where:

  • The order takes longer than 2x the expected # of days to deliver.
  • The product is not as described, or is lacking a notable amount of quality
  • The product never arrives.
  • The product is damaged or disfigured beyond acceptable use.

If there is an issue with your order, or you are not satisfied with your product within 30 days of receiving it, please contact us: support@aeonpsych.com